Services / IT administration
AdministrationWe design and operate servers, copies, and on-call for your systems
We design, deploy, and operate servers, copies, and on-call. We start from your systems: hosts, virtualization, identity, copies, and who responds today. Then we stand up monitoring, change windows, and a restore test. We stay for the hourly package, 24/7 monitoring, and a monthly report.
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The service
What IT administration is
We look after servers, network, systems, copies, and access. Work follows a systems map, change windows, and an SLA. The aim is service availability and risk control.
Scope
We operate infrastructure inside the company and with a partner. At the start we assess risks, close gaps, and set up monitoring. Then the rhythm: patch, copy, on-call, and a report.
Tasks
We operate hosts, virtualization, and services, we watch performance, and we respond to an outage. The application, store, or platform runs to the contract, with an owner of the change.
Outcome
Stable infrastructure means configuration, on-call, and room to grow the product. Ongoing operations move to Opselis. You keep one escalation channel and a clear split of duties.
Retainer
IT administration packages
Hours cover planned work and standard tickets. 24/7 monitoring is in every subscription package. Administrator response and the work scope grow with the package.
Subscription package
Basic
Administrator time, 2 hours per month
From PLN 950 net per month
- 24/7 server monitoring with automatic response to an outage
- Administrator response to an outage on working days from 8:00 to 18:00
- Basic host and service monitoring
- Standard tickets handled on working days from 8:00 to 18:00
The package also includes
- Backup configuration
- Server installation and configuration
- Operating system updates
- Service updates against current practice
- Ongoing server monitoring
Most often chosen
Standard
Administrator time, 4 hours per month
From PLN 2,100 net per month
- 24/7 server monitoring with automatic response to an outage
- Administrator response to an outage 24/7
- Extended host and service monitoring
- Standard tickets handled on working days from 8:00 to 18:00
- Planned work possible 24/7
The package also includes
- Backup configuration
- Server installation and configuration
- Operating system updates
- Service updates against current practice
- Ongoing server monitoring
- Cost analysis of IT environments
- Configuration of items bought from other vendors
- Analysis that supports infrastructure growth
- Technical advice
Subscription package
Premium
Administrator time, 10 hours per month
From PLN 3,700 net per month
- 24/7 server monitoring with automatic response to an outage
- Administrator response to an outage 24/7
- Monitoring fitted to the environment
- Standard tickets handled on working days from 8:00 to 18:00
- Planned work possible 24/7
- Outage response time of up to 1 hour
The package also includes
- Backup configuration
- Server installation and configuration
- Operating system and service updates
- Ongoing server monitoring
- Cost analysis of IT environments
- Configuration of items bought from other vendors
- Technical advice
- Disaster recovery policy
- Onboarding of introduced solutions
- Infrastructure growth according to need
- A dedicated account owner
Custom package
Custom
Administrator time, any number of hours
Price set individually
We fit every parameter of the offer to the systems map, SLA, and change windows. Hours, response time, and work scope are set after a review of the environment.
Discuss the scope Outcome
What you get from IT administration
Cost and availability
Several specialists for the price of one full-time administrator. On-call stays in place when one person is on leave. We are available according to the package, including 24/7 from Standard up.
Monitoring and copies
We watch host and service health 24/7. A copy has a restore test on the calendar, next to the backup job.
Team time
The product team keeps the sprint for the product. Opselis takes ongoing operations. You keep one ticket channel and a monthly report.
Specialization
We fit solutions to the stack. We work with ecommerce, software houses, fintech, and on-prem environments.
Analysis at the start
We review infrastructure and technology. We point out gaps, risks, and the order of changes. The start review is part of the retainer.
How it fits together
From the systems map to copies and on-call
First we understand the hosts, access, copies, and SLA. On that basis we put together the platform console, the cluster, alerts, and copies. Proxmox, Kubernetes, Grafana, and Proxmox Backup Server are what we use for that work every day.
- Patch management covers hosts, hypervisors, and guests, with order depending on HA.
- Identity and MFA are part of the retainer. We review them with the rest of the environment.
We stand up and operate a cluster you can see in one console
In Proxmox VE we sort out nodes, VMs, containers, storage, and HA. Patch and live migration of a running machine are on the calendar. Root is for an emergency path, with a named account and a trail.
Inventory
We record machines, CTs, network, and storage with an owner. We build guests from a golden image.
Change windows
We patch nodes and guests with PDB or HA order. Rollback is in the plan.
Access
Named accounts, 2FA, and a separate jump host. We log every login and task in the cluster.
Capacity
CPU, RAM, and storage have a threshold. We plan expansion before a guest starts swapping.
We operate containers under the same care as VMs
When some services run on a cluster, administration covers nodes, certificates, storage class, and upgrade. Kubernetes sits on the same on-call as the rest of the environment.
Nodes
We patch OS, kubelet, and runtime in a change window. Drain and cordon come before a reboot.
Add-ons
Ingress, DNS, storage, and cert-manager. We write down versions and a configuration backup.
Observation
Pod and node health go to Grafana, on the same dashboard as the hosts.
Boundary
RBAC and NetworkPolicy. Administration uses a scoped role, with cluster-admin only for an emergency.
We watch hosts, VMs, and services on one on-call
Host, VM, cluster, and service have a dashboard. Disk, certificate, backup, and queue have a threshold. On-call gets a priority and a runbook, with context for the alert.
Scope
Linux, Windows where it is present, database, queue, and HTTP. One silence list for maintenance.
Priority
P1 is loss of service. P3 is an approaching certificate. The package says who wakes and when.
Correlation
Host and application sit side by side. A storage failure shows as storage, with the API timeout next to it.
Report
In the week we record how many alerts, how many change windows, and what stayed open. That is material for a review with you.
We keep a copy you can restore
Proxmox Backup Server or a second path outside the site. Retention, immutability, and a restore test are in the contract. A failed job is an alert, with an owner.
Scope
VMs, CTs, databases, and configuration. Vault secrets sit outside the same bucket as application data.
RPO and RTO
Written per system. We practice restore of a single file and of a whole machine.
Separate path
A second copy on other accounts. A ransomware event in production does not delete the only copy.
People
Who restores, in what order, with which DNS. A playbook available offline.
How we work
From the client systems to on-call
We start from your systems: hosts, access, copies, monitoring, and SLA. Then we stand up the agreed package: monitoring baseline, copies, change windows, and permissions. We stay for 24/7 monitoring, a weekly rhythm, and a monthly report.
- Systems We check hosts, access, copies, monitoring, and SLA. We agree what to put in so the environment is safe and scalable. That gives the scope: package, windows, and on-call.
- Baseline We deliver the agreed package and plan. Monitoring, copies, change windows, and permissions go in first. Changes go in order, with an owner and a trail.
- Checks We confirm the infrastructure works in real conditions. Restore test, alert, and a patch window. We close gaps before the rhythm starts.
- On-call After rollout we monitor 24/7 and respond according to the package. A report, an alert review, and a queue of planned work stay in the contract.
Work scope
IT administration services
We fit the scope to the company. The package covers operations and growth, together with response to a ticket.
- Software installation and updates
- Server, network, and platform configuration
- Security patch installation
- Backup configuration and a restore test
- Host, service, and security monitoring
- Outage response according to the package SLA
- Automation of administrative tasks
- Infrastructure design and growth
- IAM, 2FA, and access lifecycle
- Change windows, an audit trail, and a monthly report
We propose a scope that shows up in the backlog and in the report. An external team gives care without a hire on day one, and without loading the product with extra on-call.
Questions
Frequently asked questions
What do package hours cover?
Hours cover planned work and standard tickets. 24/7 monitoring and automatic response are in every subscription package. Administrator response to an outage depends on the package: Basic on working days from 8:00 to 18:00, from Standard up 24/7.
How do you count hours?
We report usage in the month. Planned work is agreed in advance. If a month needs more, we agree an extra charge or a move to a higher package. Unused hours do not roll over unless we write that into the contract.
Do you take over an existing environment?
Yes. First a map of hosts, accounts, copies, and SLA. Then a monitoring and copy baseline. A rebuild starts only with an agreed scope.
Do you work in the cloud and on-prem?
Yes. Proxmox, Kubernetes, Linux, Windows where it is present, cloud, and hybrid. One on-call and one systems map, regardless of location.
What is the outage response time?
In Basic the administrator responds on working days from 8:00 to 18:00. In Standard and Premium administrator response is 24/7. In Premium the target is a response within 1 hour of an outage.
Does the server have to sit with Opselis?
No. We look after hosts at your site, in the cloud, or at another vendor. Configuration of items bought outside Opselis is in Standard and above.
Talk
We will discuss the systems map, the package, and change windows
On that basis we will prepare a scope: administration, copies, and on-call.
Contact us